AmoebaX | Customer Success Internship

Full time
Locationnairobi Calendar23/08/2017   Full time Confidential

AmoebaX believes in solving the world’s problems through tech. Our tech platforms enhance the lives of stakeholders in any industry, by fostering transparency through eliminating inefficiencies

Job Description

Are you a people’s person  with a desire to work in a liberal startup environment?

Do you want to be exposed to an array of career development opportunities while working with friendly colleagues?

Are you goal-oriented,  patient, empathetic and passionately communicative?

Are you a fast learner and gifted in multi-tasking?

This is for you.

 Your  duties and responsibilities include but are not limited to;

  • Get new suppliers from around East Africa( Mainly Kenya and Tanzania)
  • Basically can work not only in Nairobi, but is also available for temporary stays in other areas e.g.westpokot, Isiolo, Nyeri, Oloitoktok, Tanzania etc.
  • Negotiate prices from supplier due to fluctuating prices in different seasons
  • Manage supplier and labour to ensure our products maintain our quality standards
  • Maintain good relationships with our suppliers, and frequently gather feedback and any other relevant information
  • Managing relationships with our customers including but not limited to;
  1. Informing and updating them on any developments pertaining them e.g promotions
  2. Keeping in touch in order to anticipate customer needs and ensure they are addressed
  • Responding to and resolving customer complaints/concerns via phone in a quick and effective manner
  • Assist in operations management e.g taking of orders, ensure proper distribution to the customers
  • Maintain accurate and up to date records of customers and relevant information pertaining them
  • Gather customer feedback and compile reports on overall customer behaviour/ concerns etc
  • Attract potential customers by answering product and service questions when approached by potential customers.
  • Keep record of resolved issues/concerns
  • Direct any unresolved issues or concerns to the operations manager


    How to Apply

    Send to below email attaching CV with title “Customer Success Internship trainees”